Embedded Files
Let's make an impact together.
Dedicated and experienced Network technician with a strong background in telecommunications and WAN/Backbone technology. Skilled in problem-solving, communication, and team collaboration. Have spent the last few years working on improving customer service skills and honing problem solving skills. Currently looking to get back into an IT environment and experience new challenges to further develop my skill set. Aiming to contribute to innovative projects and grow within a dynamic team.
Education
July 2004 - July 2006
British Columbia Institute of Technloogy
Computer Network Specialist Technician
2yr Diploma program focusing on computer networking technologies and server systems including CISCO Routers and Switches (CCNP), Microsoft Desktop and Server (MCSE), Novell Netware, Linux.
November 2024 - March 2025
Coursera
Microsoft IT Support Specialist Professional
Online Program consisting of 6 courses from Microsoft, delivered via Coursera, to gain skills related to Microsoft 365 platform, Azure, and Cloud Computing.
Relevant Work
September 2006 - February 2010
Network Technician
TELUS Communications
Tier2 helpdesk position supporting legacy datacom networks utilizing Analog Modems and T1/T3 technology.
Provided remote troubleshooting and queued tickets for dispatch then interfaced with field technicians to resolve incidents.
Recreated services impacted by chronic issues in a lab environment for in depth analysis.
Engaged with client help-desks to discuss incident details and inform of resolutions.
February 2010 - February 2020
Network Specialist
TELUS Communications
Worked on escalated service incident tickets for variety of customers from Small Business, Chain Stores, International Enterprises, and the Governments of BC and Canada.
Provided technical expertise to projects for implementing new service offerings or client on-boarding.
Documented existing and implemented updated processes.
Built software tools to automate and streamline certain tasks.
Managed Windows and Ubuntu Server Environments
Built and Maintained Desktop/Laptop/Server hardware systems
Installed Ethernet and Fiber optics and installed hardware in Data center
Created job-aids and performed training seminars for internal and contract teams.
–
July 2021 - Present
Handyperson
Self-Employed / KyZaK Tasks
Took on a multitude of tasks from assembling IKEA furniture, mounting TVs, plumbing dishwashers, to construction projects such as deck stairs.
Has been an excellent opportunity to work on customer service skills being the sole representative of my brand and gaining a large number of repeat clients.
Skills
Operating System Support
Windows / Active Directory
Linux / SMB
MacOS
Routing & Switching
CISCO • Juniper • Meraki
Software Defined Networking
Meraki •Nuage
Wireless Networking
CISCO • Aruba • Meraki
Wan Optimization
Riverbed •F5 Networks
Virtualization
VM Ware • CITRIX
DDOS Mitigation
Arbor • Netscout
Incident Mgmt / Ticketing
ServiceNow
Network Discovery
VOIP • IP Trunking • PBX
PC & Server Hardware
Ethernet & Fibre Optic Cabling
Agile w/ Atlassian Jira
Certifications
CCNP R&S 2010
CCNA - VOICE 2011
ITIL Foundations V3 2018
MS 365 Fundamentals – 2025
Fortinet Certified Cybersecurity Associate – 2025
Print Resume
Please keep my resume on file in case you think I may be a good fit with your organization either now or in the future. Feel free to contact me with any questions.
Resume 2025.pdfReport abuse