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Let's make an impact together.
Dedicated and experienced Network technician with a strong background in telecommunications and WAN/Backbone technology. Skilled in problem-solving, communication, and team collaboration. Have spent the last few years working on improving customer service skills and honing problem solving skills. Currently looking to get back into an IT environment and experience new challenges to further develop my skill set. Aiming to contribute to innovative projects and grow within a dynamic team.
Education
July 2004 - July 2006
British Columbia Institute of Technloogy
Computer Network Specialist Technician
2yr Diploma program focusing on computer networking technologies and server systems including CISCO Routers and Switches (CCNP), Microsoft Desktop and Server (MCSE), Novell Netware, Linux.
November 2024 - March 2025
Coursera
Microsoft IT Support Specialist Professional
Online Program consisting of 6 courses from Microsoft, delivered via Coursera, to gain skills related to Microsoft 365 platform, Azure, and Cloud Computing.
Relevant Work
Network Technician at TELUS Communications, Vancouver BC
September 2006 – February 2010
· Tier2 helpdesk position supporting legacy datacom networks utilizing Analog Modems and T1/T3 technology.
· Provided remote troubleshooting and queued tickets for dispatch then interfaced with field technicians to resolve incidents.
· Recreated services impacted by chronic issues in a lab environment for in depth analysis.
· Engaged with client help-desks to discuss incident details and inform of resolutions.
Network Specialist at TELUS Communications, Vancouver BC
February 2010– February 2020
· Worked on escalated service incident tickets for variety of customers from Small Business, Chain Stores, Multi-National Enterprise clients, and the Governments of BC and Canada.
· Provided technical expertise to projects for implementing new service offerings or client on-boarding.
· Documented existing and implemented updated processes.
· Built software tools to automate and streamline certain tasks using Perl/PHP.
· Managed Windows and Ubuntu Server Environments and user access
· Build and Maintained VMWare ESXi Environments for internal apps/DB.
· Built and Maintained Desktop/Laptop/Server hardware systems
· Created job-aids and performed training seminars for internal and contract teams.
· Managed installation and operation of Server and Networking equipment in Datacenter
· Running and terminating Ethernet and Fiber Optic cabling
Handyperson , Self-Employed / KyZaK Tasks, Lower Mainland
July 2021 – Present
· Took on a variety of home repair and light construction tasks.
· Managed advertising, invoicing, addressed customer concerns.
· CAD design for custom 3D prints.
IT Asset Disposition Tech, Maxicom Canada, Lower Mainland
Nov 2025 – Present, Freelance
· Setup Linux servers for Quality Assurance Testing of RAM and AI GPU
· Process secure wiping of hard drives for resale
· Safe handling and packaging of Computer components, desktops, monitors for international shipment.
Skills
Operating System Support
Windows / Active Directory
Linux / SMB
MacOS
Routing & Switching
CISCO • Juniper • Meraki
Software Defined Networking
Meraki •Nuage
Wireless Networking
CISCO • Aruba • Meraki
Wan Optimization
Riverbed •F5 Networks
Virtualization
VM Ware • CITRIX
DDOS Mitigation
Arbor • Netscout
Incident Mgmt / Ticketing
ServiceNow
Network Discovery
VOIP • IP Trunking • PBX
PC & Server Hardware
Ethernet & Fibre Optic Cabling
Agile w/ Atlassian Jira
Certifications
CCNP R&S 2010
CCNA - VOICE 2011
ITIL Foundations V3 2018
MS 365 Fundamentals – 2025
Fortinet Certified Cybersecurity Associate – 2025
Print Resume
Please keep my resume on file in case you think I may be a good fit with your organization either now or in the future. Feel free to contact me with any questions.
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